Improved SUS score from 53 to 69

High customer satisfaction rate, especially during COVID

Real impact made to 15,000+ healthcare workers

Increased user satisfaction to 71%

Eradicated human-errors and inefficiencies

Solution for the client type that brings 30% of company revenue

Platform used by 15,000+ employees at Capital One

Managed multiple executive level stakeholders from Design, Product, and Tech

Consistently contributed to enterprise design systems

Worked with SoftBank, a multi billion dollar client in Japan

Design lead for the entire end-to-end process

Mentored designers on the offshore team